Will AI Replace Insurance Agents?
Sheri and I watched an episode of 60 Minutes in November on IBM’s Watson, a super computer equipped with artificial intelligence, or AI. AI was merely science fiction material when I worked in technology, however, after watching 60 Minutes, it’s easy to see how far it’s progressed in the past 20 years. I began to wonder what jobs could AI replace? Specifically, could AI replace insurance agents in the not too distant to distant future? There is no clear answer if that will happen, but I think it’s interesting to look at the arguments for and against it happening.